Steam Game Refund Requirements

You can look at the steam hardware order terms for detailed guidelines or return and cancellation policy. Steam game purchases are refundable within 14 days of purchase as long as they haven t been played for more than 2 hours. If your purchase is not listed it falls too far outside of our refund window.

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You may request a refund for steam wallet funds within fourteen days of purchase if they were purchased on steam and if you have not used any of those funds.

Steam game refund requirements. Two conditions need to be fulfilled if you want to get a refund on steam. There are two basic requirements for when you can get a refund. After you have logged in click on a purchase. You must have purchased the game in the last 14 days and you must have played the game for less than two hours.

Even if you fall outside of the refund rules we ve described you can submit a request and we ll take a look at it. Secondly according to the steam return policy you must. This includes both full games dlc and pre purchased titles starting. The standard 14 day two hour refund period also applies starting on the game s release date.

Steam s refund policy has been a godsend and generally allows you to get a refund for anything you have had for less than two weeks and have played for under two. Open your steam client. First you must request a refund within the 14 days of purchase. Then click on help present at the top side of the screen where a number of different options are also available.

How to make a refund. What are the strict requirements. If you meet these requirements valve promises it will refund you for any reason. From the drop down menu select steam support.

You can also request for the steam hardware and accessories refund within 30 days of purchase. When you pre purchase a title on steam and have paid for the title in advance you can request a refund at any time prior to release of that title. Within 14 days you must ship it back to them once the refund request is given. Find the purchase you would like to refund and click on it.