Steam Refund Games Never Played

Or maybe they will allow you to gift it but i doubt it though. If your purchase is not listed it falls too far outside of our refund window and is ineligible for a refund. Steam game purchases are refundable within 14 days of purchase as long as they haven t been played for more than 2 hours.

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Knowledge Base Steam Support

Even if you fall outside of the refund rules we ve described you can submit a request and we ll take a look at it.

Steam refund games never played. Third party developers will have the option to enable refunds for in game items on these terms. After you have logged in click on a purchase. Find the purchase you would like to refund and click on it. The less than 2 hours played and less then 14 days owned rule is specifically saying that if you re in those bounds and there s no evidence of abuse which usually means performing an exorbitant number of refunds with 2 hours played on each you will get a refund.

When you buy a new game on steam be sure to try it out within the first fourteen days so you can decide whether you want to keep it or not. You can t get a refund for that game you bought on sale two years ago and never played and you can t get a refund for a new game you played for six hours before you realized it was terrible. Yes you still could get a refund. Yeah steam still won t refund me on a small indie game called towns that the developer straight up abandoned and left it a buggy mess.

Steam will offer refund for in game purchases within any valve developed games within forty eight hours of purchase so long as the in game item has not been consumed modified or transferred. You need to contact steam support directly though because this forum isn t for things like this. Select i would like a refund and then i d like to request a refund you can then choose your steam. This includes both full games dlc and pre purchased titles starting.

Go to the steam support page and click purchases then click the game you d like to refund. The 2 hours 2 weeks thing certainly doesn t apply to it but considering the games no longer being updated and in such a state i wish they would make an exception. Actually if you ve never downloaded the game you might be able to get a refund. Select the problem you are having with the product.